Storepilot

EN5 Ltd. ("we", "us", or "our") operates StorePilot (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

We collect information you provide directly to us when you:

Create an account (name, email address, password)
Connect your e-commerce stores (store URLs, API credentials)
Use our Service to manage products, orders, and inventory
Subscribe to our newsletter
Contact us for support

Store and Marketplace Data

When you connect your e-commerce platforms (such as Shopify or Amazon), we access and process data from those platforms on your behalf, including product listings, order details, customer information, and inventory levels. This data is used solely to provide the Service to you.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Synchronize your product and order data across connected platforms
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized access

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With your connected e-commerce platforms as necessary to provide the Service
With service providers who assist us in operating the Service (hosting, email delivery, analytics)
If required by law, regulation, or legal process
In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure credential storage, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

Cookies

We use cookies and similar technologies to operate and improve the Service. You can manage your cookie preferences through the consent banner shown when you first visit the site.

Essential Cookies

These cookies are required for the Service to function and cannot be disabled.

Cookie	Purpose	Duration
_storepilot_session	Maintains your login session and stores CSRF protection tokens	Browser session

Analytics Cookies

These cookies help us understand how visitors use the Service. They are only set if you click "Accept all" on the cookie consent banner.

Cookie	Purpose	Duration
_ga	Google Analytics — distinguishes unique users	2 years
_ga_*	Google Analytics — maintains session state	2 years

Local Storage

We also use browser local storage (not cookies) for the following:

Key	Purpose	Duration
cookie_consent	Remembers your cookie consent preference	Persistent
sidebar_expanded	Remembers your dashboard sidebar state	Persistent

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, contact us via the Help & Support page.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please reach out via our Help & Support page.